it's one where you receive a few movies up front for shipping and handling charges only, then you purchase 4 movies at regular club prices and then you can choose to stay in the club or end your membership. We've been in for quite some time and they do run decent specials, but once the committment is made, you are better off just buying the movies at Wal-Mart or The Disney Store so you don't have to pay $3.99 for shipping. I received the latest card in the mail telling me what movie would be mailed to me if I didn't respond. I started to wonder if we had fulfilled the agreement but I couldn't find that information on the card. I went to the website and of course I had to enter my life history over 3 pages just so I could find out how to potentially quit. I saw nothing that said "You need to purchase x more movies" or "You have fulfilled your committment". I went to the FAQ and found WAY at the bottom that "periodically we will display on your mailing your committment status". Well, Thanks! Periodically? Why not every month? You cram enough offers in the envelope that I could light a fire for a week, but you can't tell me how many more movies I have to buy? I decided to check over the card 1 more time. This time I saw a little area where it said I was a VIP member. I had no idea what that meant. I went back to the FAQ and saw that VIP stood for "it has been at least 60 days since you completed your obligation". Perfect! I'm out. Now all I have to do is find the "Cancel Subscription" link. Well, they have a link for everything but cancelling. I go back to the FAQ and again, near the bottom, is the question "How do I cancel?". Of course, you cannot cancel online, you have to call a number. I call the number, and it's definitely a pattern now, there is no option to cancel. I followed the directions and drilled down about 3-4 times and was finally in the generic bin. After waiting on hold for what seemed like 15 minutes, a very cheerful "castmember" suddenly sounded like I shot her dog when I told her I wanted to leave the club. After trying to get me to stay, she relented and cancelled my subscription. What a nightmare! If signing up is as easy as clicking a button online - I see no reason why cancelling shouldn't be the same. But that would be too easy, wouldn't it?
Tuesday, February 28, 2006
Disney Movie Club Full Of Pooh!
This is a lesson not so much in false advertising, but more along the lines of doing business in a dubious manner. My daughter belongs to the Disney movie club. You know the drill, 
it's one where you receive a few movies up front for shipping and handling charges only, then you purchase 4 movies at regular club prices and then you can choose to stay in the club or end your membership. We've been in for quite some time and they do run decent specials, but once the committment is made, you are better off just buying the movies at Wal-Mart or The Disney Store so you don't have to pay $3.99 for shipping. I received the latest card in the mail telling me what movie would be mailed to me if I didn't respond. I started to wonder if we had fulfilled the agreement but I couldn't find that information on the card. I went to the website and of course I had to enter my life history over 3 pages just so I could find out how to potentially quit. I saw nothing that said "You need to purchase x more movies" or "You have fulfilled your committment". I went to the FAQ and found WAY at the bottom that "periodically we will display on your mailing your committment status". Well, Thanks! Periodically? Why not every month? You cram enough offers in the envelope that I could light a fire for a week, but you can't tell me how many more movies I have to buy? I decided to check over the card 1 more time. This time I saw a little area where it said I was a VIP member. I had no idea what that meant. I went back to the FAQ and saw that VIP stood for "it has been at least 60 days since you completed your obligation". Perfect! I'm out. Now all I have to do is find the "Cancel Subscription" link. Well, they have a link for everything but cancelling. I go back to the FAQ and again, near the bottom, is the question "How do I cancel?". Of course, you cannot cancel online, you have to call a number. I call the number, and it's definitely a pattern now, there is no option to cancel. I followed the directions and drilled down about 3-4 times and was finally in the generic bin. After waiting on hold for what seemed like 15 minutes, a very cheerful "castmember" suddenly sounded like I shot her dog when I told her I wanted to leave the club. After trying to get me to stay, she relented and cancelled my subscription. What a nightmare! If signing up is as easy as clicking a button online - I see no reason why cancelling shouldn't be the same. But that would be too easy, wouldn't it?
it's one where you receive a few movies up front for shipping and handling charges only, then you purchase 4 movies at regular club prices and then you can choose to stay in the club or end your membership. We've been in for quite some time and they do run decent specials, but once the committment is made, you are better off just buying the movies at Wal-Mart or The Disney Store so you don't have to pay $3.99 for shipping. I received the latest card in the mail telling me what movie would be mailed to me if I didn't respond. I started to wonder if we had fulfilled the agreement but I couldn't find that information on the card. I went to the website and of course I had to enter my life history over 3 pages just so I could find out how to potentially quit. I saw nothing that said "You need to purchase x more movies" or "You have fulfilled your committment". I went to the FAQ and found WAY at the bottom that "periodically we will display on your mailing your committment status". Well, Thanks! Periodically? Why not every month? You cram enough offers in the envelope that I could light a fire for a week, but you can't tell me how many more movies I have to buy? I decided to check over the card 1 more time. This time I saw a little area where it said I was a VIP member. I had no idea what that meant. I went back to the FAQ and saw that VIP stood for "it has been at least 60 days since you completed your obligation". Perfect! I'm out. Now all I have to do is find the "Cancel Subscription" link. Well, they have a link for everything but cancelling. I go back to the FAQ and again, near the bottom, is the question "How do I cancel?". Of course, you cannot cancel online, you have to call a number. I call the number, and it's definitely a pattern now, there is no option to cancel. I followed the directions and drilled down about 3-4 times and was finally in the generic bin. After waiting on hold for what seemed like 15 minutes, a very cheerful "castmember" suddenly sounded like I shot her dog when I told her I wanted to leave the club. After trying to get me to stay, she relented and cancelled my subscription. What a nightmare! If signing up is as easy as clicking a button online - I see no reason why cancelling shouldn't be the same. But that would be too easy, wouldn't it?
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