
I woke up today in a great mood. 5:15 AM. Went to bed early. Spent some time organizing my half
tb drive, had some Diet Cokes, ate some breakfast...looked up the exact address of the
DMV Photo Station.....WHAT? Yup. It's that time again. I'm already overdue. Heck, my birthday was a few weeks ago. I filed for the temporary (I'm late) camera card and waited for it in the mail. The last time I needed my photo taken I had to wait an ungodly amount of time so this time I decided to be proactive - I'll be there when they open. I showed up at 8:20 and they open at 8:30. Perfect. There were already four people in line so I was fifth. After turning around I could see the number of people still sitting in their cars waiting until the place opened. They were too fragile to be out in the cold so now they'll pay the price with a longer wait inside (insert evil laugh here). The doors opened promptly at 8:30 and we were herded into a straight line where there was a machine spitting out ticketed numbers. There were at least 30 people in line by now. You had to press A for photo license, B for permits and C for driving exams.
Simple enough. "A" it is. I walked into the room and it was very confusing, this from a tech
savvy process engineer. I already see the lady that was first in line up at one of the "kiosks". A quick scan told me there were six kiosks. Each had a digital sign above it marked "01", "02"....."06". Again, simple enough. I looked down at my ticket. I had "A003". Good deal. I look back up at the numbers above the workers and the guy sitting at "03" looks pretty surly. He was about 38-43, probably as tall as me, bigger than me....but soft. He was balding but what was there was dyed platinum
blond. I thought that was weird as well as we were out in the middle of nowhere and it was a bit
hickish....but whatever. Since nobody was with him and he was at "03" and my ticket said "A003", I thought I was supposed to go there. I walked up to him, displayed my ticket and said as politely as possible "Is this where I'm supposed to be?" he pointed towards 5 and 6 and said "Over there" like he was a principal and I was in 3rd grade.
Hmmm. Well, not everyone in the service industry is friendly. I smiled and asked "Which line?" Answering me like he'd been there 8 hours already instead of 2 minutes he said "A's A's, with the A's". Ladies and gentlemen, I can assure you there are no signs saying which desks are for what. I said "Oh,
ok, because I have A003 and your sign says 03, that's why I thought it was your line." I was told that there is an arrow on the ticket
spitter that should have directed me in the right direction. The ticket
spitter was the size of a parking meter. It's also probably right between desks 3 and 4 so regardless if it said left or right, 3 or 4 was still fair game in my estimation. Calculating all of that pretty quickly in my head, I replied with a hearty "Wow,
you're in a good mood this morning". I wasn't mad. I was pointing out in the only way I knew how that he was being an asshole. If he would have laughed back or even hinted that it was cool, it would have been cool. Obviously it was not cool. As I turned to go sit down, with the attention now of the room and other workers he blurted "Sir, you asked me where to go, I told you where to go, you were one of the first people here this morning, you should be able to figure it out". At this point I was going to remind the semi-slow help that I pay his salary, but I didn't. I gave him my best smirk and just said "Yup, leave it to the government to have tickets with both letters and numbers on them, six different lines, numbers above the lines that look like they're able to change and oh by the way....why are kiosks 5 and 6 'A' instead of kiosks 1 and 2?" I turned around to walk back to the folding chairs to wait my turn. And to be honest, I wasn't mad (yet). I was in complete control. As I sat there thinking about how huge an ass this guy was, I found myself staring at him. Hard. Even though in the battle of wits my howitzer trumped his old board with a nail in it (rusty nail at that), I didn't want him to think he in any way intimidated me. I couldn't believe what jolted me out of my haze of cleverness....."What are you staring at?". Oh No He Didn't. I said "
Excuse me?" He reiterated his question. "Space", I replied. "Don't stare at me, you're not allowed to stare at me". Now, I admit, I did have a George Costanza moment. Had I had my "A" game on me, I would have replied "I'm trying to figure out if your hair is 'Aruba Sunshine' or 'Dandelion Yellow'. But I didn't have my "A" game. He surprised me actually by continuing the exchange. I went with "Dude, what's your problem? I'm just trying to get in the right line and get out of here." You won't believe the answer. "No, you got your answer, and then you gave me shit". I started to laugh this time. I turned around and almost asked for a show of hands at how many people heard that. "Nice language. Very articulate, especially in front of all these witnesses".
I swear I heard a cricket. It seemed like 2 or 3 seconds and then the regular sounds of the office started up again. An older gentleman called my number soon after and as I walked towards him, he winked at me and said "Now it's your turn , buddy". He was nice as pie to me and then it hit me....I think he was glad I said something back to this ass clown. He has to work with him everyday, two desks down. Ugh. I called him "Sir". I was very friendly. I thanked him, shook his hand and turned to leave. There was a little devil sitting on my left shoulder. He was like "flick him off.....see if he'll blow his stack....get him fired". I was like, "shut up little devil dude, you're getting me in trouble". He whispered "He started it, yo. Go tell him he's lucky you didn't break your foot off in his ass". "Nah little devil dude, my wife won't like it if she has to bail me out of jail over something this stupid." Tell him we should be able to do this online and he shouldn't have a job! I almost turned to him and said "Hey man, you have a good day" but I didn't. As I walked back through the now crowded room, I counted no less than 3 people nod their approval at me. Still A. Wife thought maybe I should have got his name and called Harrisburg but what's the point? I think the fact that he completely lost his cool and I stayed relatively calm was a win.